Frequently Asked Questions

Company & Product Info

Where are located?
We are located in Fort Myers, FL.
All our sutures are made in our own factory which has FDA, ISO and GMP certifications.

Suture thread size goes from a smaller diameter to bigger than 6-0, 5-0; and thinner than 2-0, 0. Thread length is 35” or 90cm except for Chromic gut or plain gut which its length is 28” or 70cm.

Needles are proportionally sized with the thread. For example, a 6-0 suture usually has 13-16mm length needle and 2-0 has 19-24mm needle.

Absorbable sutures are recommended for internal closure of soft tissue. Non-absorbable sutures are recommended for external closure such as skin, this kind of sutures has to be removed manually after a certain period of time.

If you still have questions about choosing the right product, our staff can assist you. Please send an email to info@sutumed.us.

Surgical sutures and polypropylene mesh have to be stored in a room temperature between 68F to 78F.

No, you cannot. Re-sterilizing these kinds of products will compromise its strength and absorption time.

You can find some reviews here.

Order Status & Shipping

When will my order be shipped?
Any order placed by 3pm ET will be dispatch the same day. If you have an emergency surgery that required one of our products, please contact us so we can prioritize your order.

Once your order has been placed, you will be provided a link to your shipment tracking number.

A confirmation email will be sent to you to inform you that your order has been placed.

Go to My Account > My Orders > Tracking. If your order says it was delivered and never was, you might have to check with your shipping carrier.

Go to “My cart” and change quantities and add/delete items. To cancel orders, Orders > Cancel order.

We are located in Florida, standard ground time for delivery can be between 2-5 business days depending on your location.

2-day shipping is from the day the order was placed. For example, if your order was placed on Monday before 3 pm ET you will receive it on Wednesday.

We provide partial or full replacement on the items ordered for products damaged in transit.

My Account

How do I create an account?

Go to the top right of our website, click on “Create account”.

Shipping costs will vary on where you are located.

Go to “forgot my password” on the login page and enter your email to begin account recovery.

Start a return by printing a label back to us. To qualify for an exchange or full refund, item MUST be in-tact, sealed, and in its original packaging.

To qualify for item exchanges, you must complete our list of reasons of exchange and return the item.

A final user is the person who ultimately uses or is intended to ultimately use a product. A distributor is an agent who supplies in this case, our supplies to their stores and other businesses that sell to consumers.

International Shipping

Which countries can you ship to?

We can sell to every country, shipping time will vary depending on location. 

PayPal, all credit cards, and bank transfer.

Pricing varies on which country you are in.

Taxes and duties are regulated by each country. We recommend checking with your local carrier what the fees are to import this product and if there any regulations related to it.

We can provide an estimated delivery time if its requested.

Billing and Pricing

How can I redeem my coupon or discount code?

At the checkout, enter your promo code on the tab that says “enter promo code”

Returns

Return Policy Our Commitment to Your Satisfaction At Sutumed, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return process to make things right.

Returns

You have a 30-day window from the date of purchase to return any product for a full refund. Once we receive the item, our dedicated team will process the return within three business days. Depending on your payment method, refunds may take three to five business days to appear in your account. Please be aware that shipping and handling fees may apply.

Simply log into your account, navigate to “My Account,” and select “Request Refund.” Complete the form provided, and our customer support team will promptly assist you through the return process.

Need a different product? Contact our customer support team via email at info@sutumed.us or by phone at 239-590-8484 to facilitate hassle-free exchanges.

In the rare event that you receive a defective product, rest assured that we will promptly replace it at no additional cost. We will also provide a prepaid return label for the return shipment.

Still not finding the answer to your problem?

Call our toll-free number at 239-590-8484 or email us at info@sutumed.us.